Shipping Policy

Processing Time

Orders ship from our US fulfillment facility. Orders are processed within 1–2 business days of receipt. Orders placed after 12:00 pm EST on Friday, on weekends, or on US holidays are processed the next business day. If we experience a high volume of orders, shipments may be delayed by a few days; if your shipment experiences a significant delay we will contact you by email.

Shipping Rates and Delivery Estimates

Shipping is charged at a flat rate shown at checkout (currently $4.95 for tracked and insured US shipping). Delivery within the United States typically takes 5 to 15 days after shipment. Delivery times are estimates and are not guaranteed.

Shipment Confirmation and Tracking

You will receive a shipment confirmation email with a tracking number once your order has shipped. The tracking number becomes active within 24 hours of shipment. You can also track your order on our Track Your Order page.

International Orders

We currently ship within the United States. If an order is shipped outside the United States, any customs duties, taxes or fees imposed during or after shipping are the responsibility of the customer.

Incorrect Addresses and Refused Deliveries

We validate the shipping address provided at checkout. If we cannot validate the address we will try to contact you by email before shipping. Orders returned to us because of an incorrect address or a refused delivery can be reshipped at the customer's expense or refunded less the original shipping charge.

Lost or Damaged Shipments

If your package is marked as delivered but has not arrived, or arrives damaged, contact us within 7 days at hello@getclarova.com or (646) 663-8180. Please keep the packaging. We will file the carrier claim and send a replacement or a refund.

Last updated: September 23, 2026.